customers

I Have to Choose between Email and Social Media? … No.

I’ve heard some marketing gurus say that email is soon going to be the dead language of the marketing world.  I say something different.  Language doesn’t die if you know how to keep it alive, so keep email alive, we shall.

Marketing via email and marketing via social media typically reaches two very different audiences.  However, there is absolutely some overlap.  In fact, there’s quite a bit of overlap.

As with any post, any blog, any newsletter, you absolutely MUST keep your audience in mind.  Just because it’s interesting to you doesn’t mean it will be to the people who’ve requested to follow your business… so here’s the plan:

Your first goal is to get your email newsletter list compiled.  Your subject matter needs to be something that is so compelling… So inspiring… So shocking (in good taste of course)… that your audience can’t help but forward it.  Here’s the thing though – you also need to provide a way for your audience that uses both social media AND email to share the story – EASILY.  Humans – we’re such a lazy group! Give us an “easy” button and we’re set.  Make us save a picture to our hard drive, find said picture, upload it to Facebook – then post it… and we’re spent for the day.  So we’d rather just not.  Provide us a button.  Approve.  There it is!  And like magic – more followers.  And you look all the more genius for it.

Looks like you’ve got some writing… or research… or editing to do.  I’ll leave you to it then.

Content Marketing Isn’t Part of your Marketing Strategy??

What’s this “content marketing” catch phrase you keep hearing about?  It’s one of your most powerful marketing tools.  That’s what it is.  If it’s not part of your marketing strategy, it’s time to reevaluate!

Content marketing is essentially selling your brand without (directly) selling your product.  How in the world could that possibly prove to be useful?  Theory is – make your customers smarter and they reward you with their business.  When you take a minute to think it through, it makes all the sense in the world.

Example:  Let’s say you’re a single parent with two young children.  As a single parent, chances are – pizza is one of your go-to dinners. Pizza Joint knows this.  They also know you’re likely looking for things to keep the kiddos occupied over the weekend, but you don’t want to fill their mind with drivel on the television.  Once a day or once every other day, Pizza Joint lets you know about events that are happening in your community that also benefit your family.  Their name is far more likely to be at the top of your list next time it’s pizza time.  Make sense?

A direct sell every so often isn’t a punishable offense, but it’s also not usually the best way to promote via digital media.  Make sure your content is relevant as well as current.

You have an audience to reach.  What’s keeping you?

How Do I Find The Time to Blog?

If you aren’t blogging, would you please tell me why?  Probably the #1 issue is time if you’re like most small business owners.  I usually find myself rush, rush, rushing through my day, doing all the “must dos” and then right before bed (no matter how late) – I find my inspiration… and I write.

You have an audience whether you can see them or not.  That audience has a need for information that YOU canprovide.  There are creative ways to work around the time issue.
Posting on Facebook and Twitter is good.  No mistake about it.  But blogging is less about you and more about your end users.  It’s about taking care of them.  Find things that interest them or relate to them.  If you own a club, you have an all adult audience.  Post events that are coming up in the community that relate to them.  Run a family eatery?  Blog about anything family related.  It doesn’t have to be about food.

Now comes the time issue.  We’re all well aware of the time crunch.  Do you have employees?  Do you value them and what they have to say?  Some of them will likely have creative writing talents, maybe some paint, some may be in bands.  Have them volunteer to do more for the business.  Maybe some have music they would be willing to have you share in the restaurant.  Perhaps the artist would like his or her work displayed on your walls.  And that writer – maybe they would like to be scheduled an extra hour a week to come in and do your weekly or bi-weekly blog.  Let them know that you’re particularly looking to start paying your blog more attention and are looking to hand that responsibility over.  Do a writing audition.  Maybe more than one employee gets the part.

Give your blogger an assignment once a week or once a month.  Give them specific parameters that you’d like them to blog about and let them work their magic.  Make sure you give them the credit!  Involving employees in different parts of your business not only builds strong morale among your employees, but it also lets your customers know each one of your staff members a little bit better.

What are you waiting for?  Don’t you have some writing to do?? Go, write.  But have fun with it!

You want me to WHAT?!

“I can’t give you a surefire formula for success, but I can give you a formula for failure: try to please everybody all the time.” – Herbert Bayard Swope, American editor and journalist; first recipient of the Pulitzer Prize

And this, ladies and gentlemen is the truth.  There will be clients that want the world from you.  Once they get the world – they’ll want the sun… and the moon.  And the truth is that you’ll want to provide it for them to your own detriment and to the detriment of your other clients.  There will always be someone that you just can’t please no matter the hours you spend with/for them, no matter the effort put forth, no matter the amount of sleep lost.  Now there will be two possible outcomes.  Outcome #1 – You continue trying to please said client, suffer inordinate amounts of stress, possibly lose other (quality) clients due to time spent on this one – OR – Outcome #2 – You fire your client.  Yes.  YOU are the one in control of your stress level and you are the one responsible for keeping it at a safe and tolerable level.

 
Do the right thing by everyone, always.  Yourself included.  To conclude, a little ditty:  “You got to know when to hold ‘em, know when to fold ‘em, Know when to walk away, know when to run.” – Kenny Rogers

Did a Social Media Professional just say….???

Hey you. Yes… You. You said you wanted to grow your business, right? Here’s the thing: You’re never going to do it hiding behind a computer. That’s right. I said it.

Our culture is on social media overload. One of the reasons I hear multiple people say they veer away from social sites is that we have lost the art of truly connecting with each other – and to an extent, these people are right. Social media is just one of many avenues to get and stay connected.

Networking in person is still a completely viable way to grow your contacts – and in turn your business. The difference now is that you use social sites to help you at your networking events. That’s right. I’m telling you to do some social stalking. *Disclaimer* – I’m not really telling you to stalk people. :-)

But what you CAN do is join local meetups. On these sites, you can actually see who will be there. Decide on a handful of people you’d like to meet there by checking out what they do. Google their names to find out businesses they’re in – or even better sometimes – is who THEY know.

Information is gold and it’s now at your fingertips. Let your fingers do the walking, but get your body there in person.  I promise that the extra effort will be worth it.

Quality AND Quantity

In social media, twitter in particular, a lot of people are focused on numbers.  While yes, social media is a numbers game, it’s also important to recognize how much time you’re spending on gaining followers that have absolutely nothing to do with what you have to offer.

You may have fallen victim to the “trends”.  You may see those tags that are trending to the left on your twitter page and be tempted to add them to your own posts.  Why?

Let’s take a practical approach to this:  You own an all natural dog food company.  You’re excited and you know you have a quality product at a fair price.  Right now, if I were to follow “trends” on twitter, my post might look a little like this:

Top 5 reasons your dog will benefit from all natural dog food <insert link> #vicodin #RepublicanMovies #Hawaii

So, here’s what you could possibly end up with: Vicodin heads that like to watch Republican movies and would really like to vacation in Hawaii.  I kid, but you get the idea here.

The moral of this story is, of course, target your audience!  Yes, you want to have a lot of followers, but you want to have a lot of followers that are interested in what you have to say.  I think what might be just slightly (note the hint of sarcasm) more effective would look a little more like this:

Top 5 reasons your dog will benefit from all natural dog food <insert link> #dog #DogFood #pets #natural #food

Just remember.  Numbers are important.  Quality numbers are gold.  Happy tweeting!