“I can’t give you a surefire formula for success, but I can give you a formula for failure: try to please everybody all the time.” – Herbert Bayard Swope, American editor and journalist; first recipient of the Pulitzer Prize
And this, ladies and gentlemen is the truth. There will be clients that want the world from you. Once they get the world – they’ll want the sun… and the moon. And the truth is that you’ll want to provide it for them to your own detriment and to the detriment of your other clients. There will always be someone that you just can’t please no matter the hours you spend with/for them, no matter the effort put forth, no matter the amount of sleep lost. Now there will be two possible outcomes. Outcome #1 – You continue trying to please said client, suffer inordinate amounts of stress, possibly lose other (quality) clients due to time spent on this one – OR – Outcome #2 – You fire your client. Yes. YOU are the one in control of your stress level and you are the one responsible for keeping it at a safe and tolerable level.
Do the right thing by everyone, always. Yourself included. To conclude, a little ditty: “You got to know when to hold ‘em, know when to fold ‘em, Know when to walk away, know when to run.” – Kenny Rogers