Using Social Media for Research
Your audience is your best shot at cost effective research. Cost effective and small business go hand in hand. We have to keep up on what works as well as what fits our budget. That being said, all of us like to be heard. We all want to know that our opinion is of some value. Even many larger companies are discovering that valuing your audience’s opinion is a better solution than spending millions of dollars on marketing campaigns.
Maybe it’s been a while since your store has started selling a new brand or a new item plus you’ve also seen that traffic through your store has started to slack a bit. Maybe you’re a business that realizes that staying one step ahead of the game is in your best interest – which I hope is the case. Either way, let your customers know it’s not all about you. You’re interested in what their wants and needs are. This is the key to any relationship, be it professional or personal… not just the knowledge of, but the willingness to take action on needs and wants.
According to [Social Media Examiner], [Air Tran Airways] “posed the query via a clever website which asked one productive and meaningful question of the audience members: ‘What do you think should be on every AirTran flight?’” “The response and feedback from fans was gangbusters and quite creative! After several weeks, the message was clear from all of the ballots submitted online. The audience wanted Wi-Fi on every flight. AirTran asked the right question, collected the data and delivered upon that request. Wi-Fi is now an option on every AirTran flight!”
It could be a simple question about how you can improve a current product. It may be the aforementioned question run as a contest. Winner wins $20 in free merch from your company every month for a year. Be creative. Make it something that your fan base wants to share with their friends. The more creative minds put together, the better!